Refund & Return Policy – The Key Flowers Boutique
At The Key Flowers Boutique, every arrangement is handcrafted with care using fresh, perishable materials. Due to the delicate and time-sensitive nature of our products, we do not accept returns once an order has been dispatched or delivered.
Order Changes & Cancellations
If you wish to make changes or cancel your order, please contact us immediately:
Phone: 06 532 2915
Email: info@thekeyboutique.ae
- If your order has not yet entered production, we can cancel it and issue a full refund.
- If your order is already out for delivery, we may attempt to stop it. However, no refund can be offered for fresh floral products that have already left our premises.
Refunds & Replacements
Your satisfaction is important to us. While we do not accept product returns, we are committed to resolving any valid concerns.
If your order:
- Arrives damaged,
- Is incomplete, or
- Does not meet expectations (due to a mistake on our part),
please notify us within 2 hours of delivery. Based on your case, we may offer one of the following solutions:
- A replacement item delivered at the next available slot
- A gift voucher or store credit
- A full or partial refund (at our discretion)
We strive to resolve valid complaints within 1 working day. Refunds, once processed, typically appear in your account within 7–10 business days, depending on your bank.
Shipping Details
For delivery time slots, charges, coverage areas, and remote location surcharges, please refer to our dedicated Shipping Policy page.
Customer Support
If you have any questions, concerns, or feedback, our team is always here to help:
Email: info@thekeyboutique.ae
Phone: 06 532 2915
We’re committed to making your experience with The Key Flowers Boutique thoughtful, reliable, and joyful.
This website (https://thekeyboutique.ae) is owned and operated by The Key Flowers Boutique.