In compliance with UAE laws such as Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means (the “E-Commerce Law”) and Federal Law No. 15 of 2020 on Consumer Protection.
Terms and Conditions for thekeyboutique.ae
Last Updated: July 8, 2025
Welcome to thekeyboutique.ae (the “Website”), owned and operated by The Key Flowers Boutique, a company registered in [Emirate, Sharjah United Arab Emirates.
By accessing or using our Website and purchasing products from us, you agree to be bound by these Terms and Conditions, our [Privacy Policy], and our [Shipping Policy] and [Return & Refund Policy] (collectively, the “Policies”). If you do not agree to these Terms and Conditions, you must not use our Website.
1. Definitions:
-“Website”: Refers to www.thekeyboutique.ae
-“We,” “Us,” “Our”: Refers to The Key Flowers Boutique in Sharjah UAE or Website https://thekeyboutique.ae
-“You,” “User,” “Customer”: Refers to the individual accessing or using the Website, or purchasing products from us.
-“Products”: Refers to the items available for sale on the Website.
* “Order”: Refers to a request by you to purchase Products from us.
-“Content”: Includes all text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
2. Eligibility and Account Registration:
-To place an Order on the Website, you must be at least 18 years old and legally capable of entering into binding contracts.
-You may be required to register an account to access certain features or make purchases. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
-You are responsible for maintaining the confidentiality of your account details (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Product Information and Pricing:
-We strive to ensure that all Product descriptions, images, and prices displayed on the Website are accurate and up-to-date. However, errors may occur.
-All prices are stated in UAE Dirhams (AED) and are inclusive of Value Added Tax (VAT) where applicable.
-We reserve the right to change Product prices, descriptions, and availability at any time without prior notice.
-In the event of a pricing error, we reserve the right to refuse or cancel any orders placed for the Product at the incorrect price, even if the order has been confirmed and payment processed. If payment has been processed, we will issue a full refund.
4. Order Acceptance and Payment:
-Your Order constitutes an offer to purchase Products from us. All Orders are subject to acceptance by us.
-Upon placing an Order, you will receive an email acknowledging receipt of your Order. This email does not constitute acceptance of your Order; it is merely a confirmation that we have received it.
-Order acceptance occurs when we dispatch the Products to you, and you receive a shipping confirmation email.
-We accept payments via debit and credit cards payment methods, Visa, MasterCard, American Express, Apple Pay, Cash on Delivery (COD) too.
-For COD orders, you agree to pay the full amount upon delivery. Failure to do so may result in refusal of future COD orders.
-You agree that all payment information you provide is accurate, complete, and that you are authorized to use the payment method.
5. Shipping and Delivery:
-Our shipping and delivery policies, including estimated delivery times, shipping fees, and areas of service, are detailed in our separate Shipping Policy. By placing an Order, you agree to these terms.
-While we strive to meet estimated delivery times, these are estimates only and not guaranteed. We are not liable for any delays in delivery due to circumstances beyond our reasonable control.
-Risk of loss and title for Products purchased from the Website pass to you upon our delivery to the carrier.
6. Returns, Refunds, and Exchanges:
-Our policies regarding returns, refunds, and exchanges are detailed in our separate [Return & Refund Policy]. By placing an Order, you agree to these terms.
– In general, Products must be returned in their original condition, unused, with all tags and packaging intact.
-Refunds will be processed to the original payment method or as store credit, as per our policy.
7. Intellectual Property:
-All Content on this Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Key Flowers Boutique or its content suppliers and protected by UAE and international copyright laws.
-The trademarks, logos, and service marks displayed on the Website are registered and unregistered marks of The Key Flowers Boutique and its licensors. You are not permitted to use these Marks without our prior written consent.
-You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of this Website for any commercial purpose without our express written consent.
8. User Conduct and Prohibited Uses:
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website.
-Prohibited conduct includes:
-Using the Website for any unlawful purpose or in violation of any applicable local, federal, or international law or regulation.
-Engaging in any activity that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
-Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
-Uploading or transmitting any viruses, worms, Trojan horses, or any other malicious code.
-Collecting or harvesting any personally identifiable information from the Website without explicit consent.
-Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
9. Disclaimers and Limitation of Liability:
-The Website and all Products and services delivered to you through the Website are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
-We do not guarantee, represent, or warrant that your use of our Website will be uninterrupted, timely, secure, or error-free.
-In no case shall The KeyFlowers Boutique, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Website or any Products procured using the Website, or for any other claim related in any way to your use of the Website or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or Product) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility.
-Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Indemnification:
-You agree to indemnify, defend, and hold harmless The KeyFlowersBoutique and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Severability:
-In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
12. Termination:
-These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our Website.
-If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Website (or any part thereof).
13. Governing Law and Jurisdiction:
-These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
-Any disputes arising out of or in connection with these Terms and Conditions or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Emirate of Sharjah, United Arab Emirates.
14. Changes to Terms and Conditions:
-We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
15. Contact Information:
Questions about the Terms and Conditions should be sent to us at info@thekeyboutique.ae
This website (https://thekeyboutique.ae) is owned and operated by The Key Flowers Boutique.